Privacy Policy

Personal information we collect

• Account & identity details: name/username, email, login credentials, preferences, and (where required) age/eligibility confirmations.
• Responsible play & safety: age-gate responses, self-exclusion/limits you set, and security signals used to prevent fraud or misuse.
• Support communications: messages, emails and records of requests you send to customer support.
• Device & usage data: IP address, device/browser identifiers, pages viewed, timestamps, approximate location, and diagnostic logs.
• Cookies/analytics data: identifiers and events used to remember settings and understand site performance (see “Cookies & analytics”).

How we use your information

• Provide and operate the Service, including account access, features, and customer support.
• Protect users and the Service (security monitoring, fraud prevention, enforcing terms, and responsible play controls).
• Improve performance, user experience and content using aggregated analytics.
• Send service messages (e.g., account or policy updates).
• Marketing communications only where you have opted in; you can unsubscribe at any time.

Sharing & disclosures

We may share personal information with trusted third-party processors who help us run the Service (e.g., hosting, analytics, email/support tools, security monitoring). They are permitted to use it only to provide services to us. We may also disclose information if required by law, or to protect rights, safety, and prevent harm or fraud.

Cookies & analytics

We use cookies and similar technologies for essential functions (e.g., session management, preferences) and to measure and improve site performance. You can control cookies through your browser settings; blocking some cookies may affect site functionality.

Retention, security & international transfers

• Retention: we keep personal information only as long as needed for the purposes above, legal obligations, dispute handling, and to maintain security and integrity.
• Security: we use reasonable safeguards (access controls, encryption where appropriate, monitoring) but no method is 100% secure.
• Cross-border: some processors may store or access data outside New Zealand. We take steps to ensure comparable safeguards are in place consistent with the Privacy Act 2020.

Your rights (NZ)

You can request access to, or correction of, personal information we hold about you. If you believe we have mishandled your information, please contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).